As part of activities to celebrate its Mobile Money Month, Tigo Ghana has introduced a self-help Personal Identification Number (PIN) reset service.
With this service, registered customers on the mobile wallet can change their unique PINs anytime and anywhere without contacting the company’s call centre.
Announcing the service, the Director of Mobile at Tigo Ghana, Tara Squire, said: “We are taking convenience and superior experience to the next level, and we are delighted to introduce this new feature. With each service improvement, we are giving our customers more freedom and control.”
He explained that the introduction of the service was consistent with the company’s strategic focus to make Tigo Cash services easily accessible to customers. “We will continue to leverage our huge investment in technology to meet the needs of our customers,” he said.
To access the free service, customers can dial *501*9# from their mobile phones and follow the procedure.
Tigo Cash has over 12,000 agents across the country. The service not only allows customers to receive and withdraw cash, but also provides e-commerce solutions including online purchases and payments for DStv and GOtv.
