The Management of RIA Money Transfer has paid a courtesy call on Access Bank to deepen the relationship between the two financial institutions.
The meeting had in attendance top officials from the RIA team including: Mr. El Hadji Malick Seck – Managing Director for Africa, Mr. Rogelio Lope – Global Sales and Marketing Director, Mr. Ignacio Reid – Operations Director for EMEASA among others.
The courtesy call is part of the Global remittance agency’s road show to partner banks to solicit feedback in an effort to improve the service for customers.
Receiving the RIA Officials, the Managing Director of Access Bank Ghana, Mr. Dolapo Ogundimu, expressed his appreciation to the team for taking time to call on the Bank and was certain that the partnership will be mutually beneficial.
He noted that: “Though our partnership with RIA started this year, the growth so far has been impressive. We however believe that there are several opportunities for us to improve on our current performance if we work together to make RIA more visible and accessible to our teeming customers”.
Mr. Ogundimu also added that in line with its vision, Access Bank is aiming to become the bank of choice for remittances in Ghana within the next three years by providing convenient and exceptional service to customers.
On his part, Managing Director for RIA Africa, Mr. El Hadji Malick Seck, assured Access Bank of his company’s support in various areas as they work to become the second largest money transfer company in the world.
Access Bank currently offers a wide range of international money transfer services to both customers and non-customers across a network of 44 office locations spread across the country. Customers can send or receive money using Western Union, Moneygram and the Bank’s Cross Border Transfer for remittances to and from Nigeria.
To provide more convenience to customers, the Bank recently begun its Sunday banking services at Madina, Alajo and Nima, to enable money transfer customers withdraw and send money.
Access Bank’s quest to deliver on its brand promise was recently validated by the attainment of an ISO certification, after meeting the requirements of the internationally respected Quality Management System (QMS) standards-measuring instrument ISO 9001:2008.
The certification reaffirms Access Bank’s commitment to ensuring consistent and continuous improvement across all its processes and services in the best interest of stakeholders.
