Energy Bank Ghana has reiterated its commitment to treat customers with customer-centric and end-to-end services following numerous commendations received after the ‘customer service week’ celebrations a few weeks ago.
The bank believes customer loyalty and service quality is critical to a sustainable and profitable banking business.
Nana Osie Asibey, a client with the Adum Branch of the bank, applauded Energy Bank for its swift services and positive customer experience, urging the bank to do more in building lasting relationships with its customers.
The bank in response expressed commitment to cater for the needs of its clients, offering them financial solutions for personal wealth and business growth.
According to the financial intermediary, it is working assiduously to introduce innovative products and reliable services in a bespoke approach.
Meanwhile, the bank says its banking hours during weekdays still remain unabated from 8am to 5pm, noting that it is committed to offering services to personal and business clients who undertake transactions late in the day.
The extended banking hours is meant to satisfy customer while serving new and existing clients efficiently and effectively.
Managing Director/CEO of Energy Bank, Christian Olaoye said: “Energy Bank will provide enhanced and quality services to its customers. We have a number of programmes coming up that will delight and put smiles on the faces of our numerous customers. We will also continue to improve our electronic banking infrastructure to meet your timely needs.”
Energy Bank Ghana’s vision is “to build a strong bank based on the timeless principles of loyalty” through efficient customer service.
